Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at zabric.pk@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at zabric.pk@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at zabric.pk@gmail.com.

Thank you for shopping with us. We value your satisfaction and are committed to providing a smooth and reliable exchange process.

No Refund Policy

Please note that we do not offer refunds for any purchases.

Exchanges

If you are not fully satisfied with your purchase, you may request an exchange.

  • Exchanges are subject to product availability.

  • Items must be returned in their original condition, unused, and with all tags and packaging intact.

  • Proof of purchase (e.g., order confirmation or receipt) is required.

Store Voucher Option

If you choose not to proceed with an exchange, we can issue a store voucher.

  • The voucher is valid for six (6) months from the date of issue.

  • It may be used on any eligible products within the validity period.

  • Vouchers are non-transferable and cannot be exchanged for cash.

How to Initiate an Exchange or Voucher Request

To begin the process, please contact our customer service team with your order details. We will guide you through the next steps.

Additional Notes

  • Customers are responsible for any return shipping fees unless the item received was damaged or incorrect.

  • We reserve the right to decline exchanges or voucher requests that do not meet the stated conditions.